What is ISO 9001?
ISO 9001 is an international standard that specifies requirements for a quality management system. This standard was developed and implemented by the International Organization for Standardization (ISO) and is part of the ISO 9000 series of standards. ISO 9001 is used by organizations of all sizes and sectors to demonstrate their ability to provide products and services that meet customer and legal and regulatory requirements. This includes most sectors of the economy, including manufacturing, services, education and management. The ISO 9001 standard is based on seven quality management principles. These principles include customer focus, leadership, engagement of people, a process approach to management, a system approach to management, continuous improvement, a factual approach to decision making, and mutually beneficial relationships with suppliers. Customer focus means that organizations must consider the needs and expectations of their customers. Leadership means that managers must be at the forefront of all quality management processes. Certification to ISO 9001 can help an organization improve its efficiency, reduce risks and improve customer satisfaction. Certification to this standard can also improve an organization’s reputation, lead to increased sales and lead to increased revenue.
Who is ISO 9001 certification suitable for?
Certification to the ISO 9001 standard is suitable for many organizations, regardless of size or sector of activity.
For small and medium-sized businesses, ISO 9001 can help create a more structured and organized environment. Certification can improve process efficiency, leading to increased productivity and profit.
Large corporations can also benefit from ISO 9001 certification. The standard can help them manage quality at many levels and in many locations.
Service organizations can use ISO 9001 to ensure that services are provided in accordance with defined quality standards. This can help ensure a high level of customer satisfaction.
Government organizations and NGOs can also benefit from certification to the ISO 9001 standard. The standard can help them improve the efficiency of their duties and ensure high quality services for citizens or beneficiaries.
Educational institutions can also experience the benefits of applying ISO 9001. The standard can help them assess and improve their teaching and management processes to provide students with a higher quality of education.
Organizations in the healthcare sector can use ISO 9001 to ensure high standards of patient care. The standard helps to establish clear procedures and processes that improve patient safety and quality of medical care.
Manufacturing companies can use ISO 9001 to manage and improve the quality of their products. Obtaining certification can improve a company’s reputation and help ensure that products meet market requirements.
In general, certification to the ISO 9001 standard is beneficial for any organization that wants to establish a quality management system, improve its performance and customer satisfaction. Regardless of size or sector, ISO 9001 can bring many benefits.
How is the ISO 9001 standard useful for my organization?
The ISO 9001 standard can be extremely useful for your organization, regardless of its size or sector of activity. It helps to establish a quality management system that promotes improved performance and customer satisfaction.
First of all, ISO 9001 helps organizations focus on customer needs. This includes understanding and meeting their requirements, as well as being able to meet their expectations. This leads to improved customer satisfaction and a positive impact on the organization’s reputation.
ISO 9001 also encourages organizations to continuously improve. This means that organizations are constantly improving their processes and products to achieve better results. This can lead to improved efficiency and productivity.
In addition, ISO 9001 can help organizations better manage risks. Through a systematic approach to management, ISO 9001 helps organizations identify, assess and manage potential risks. This can help reduce the negative impact of any unforeseen circumstances.
Finally, ISO 9001 certification can help an organization open up new markets. Many organizations require their suppliers to be ISO 9001 certified, so it can be an important criterion when choosing suppliers.
Thus, ISO 9001 can help your organization improve quality, efficiency, customer satisfaction and successfully manage risks.
Who has the right to conduct certification according to ISO 9001?
Today, certification in Ukraine is voluntary, but this process allows you to reduce the risks of legal issues. Conducting voluntary certification allows you to actively comply with all legal requirements and avoid possible sanctions. It will increase consumer confidence, increase competitiveness, improve internal management, and open up new opportunities in the market.
Certification by an accredited body is a key step in confirming that your management system meets international standards.
This process provides important benefits for your business, namely:
- Recognition by the global market: Certification by an accredited body indicates a high degree of confidence in your management system. This makes your business more attractive to international partners and customers.
- Reducing the risks of legal issues: Conducting voluntary certification allows you to actively comply with all legal requirements and avoid possible sanctions.
- Improving efficiency: The certification process forces you to evaluate and optimize processes in the company, which can lead to increased efficiency and reduced risks.
- Attracting new customers: Many companies require certification as a condition of cooperation. This opens up new opportunities for attracting customers and markets.
- Strengthening reputation: Certification is evidence of your commitment to high standards and helps to confirm your reputation as a reliable partner or supplier.
By choosing an accredited body for certification, you ensure the highest level of recognition and trust in your industry.

What can you expect from us?
Our specialists have innovative thinking, which allows us to solve non-standard tasks with maximum speed and convenience.
Factum operates in accordance with the requirements of the following standards: DSTU EN ISO/IEC 17021-1:2017 "Conformity assessment. Requirements for bodies providing audit and certification of management systems. Part 1. Requirements" (EN ISO/IEC 17021-1:2015, IDT; ISO/IEC 17021-1:2015, IDT) Accreditation certificate No. 8О095. And DSTU EN ISO/IEC 17065:2019 "Conformity assessment. Requirements for bodies certifying products, processes and services" (EN ISO/IEC 17065:2012, IDT; ISO/IEC 17065:2012, IDT). Accreditation certificate No. 1О237
Discussion of the specifics of your organization and your ISO certification goals.
Application submission
Based on the outcome of the discussion, you will receive a detailed and transparent proposal that takes into account your individual needs.
Application analysis
Agreeing with you on the timeframes for conducting audits for the full certification cycle of your Enterprise.
Creating an audit program
Agreeing with you on the timeframes for conducting the initial certification audit.
Audit planning
Stage 1 - assessment of your management system, objectives, results of your management review and internal audit. Stage 2 - assessment of all management processes at your Enterprise.
Conducting the audit
Within a month, you will receive an audit report documenting all audit evidence.
Preparation of the audit report
If all the requirements of the standard are met, a decision is made regarding the possibility of certifying your management system.
Certification decision
The certificate is issued for 3 years. The terms of use and details of the annual confirmation of the management system's compliance with the requirements of the standard will be specified in the License Agreement.
Issuance of certificate and license agreement